Terms of use
Effective: 3 November 2026. Version: 2026-11-03.
Using Vaiyah
Vaiyah provides image, video and audio generation, image editing, video editing and asset storage. Browsing and manual Brand Studio editing are free; AI generation and account saving require an eligible account. You can create an account without buying credit.
Features and purchases depend on account eligibility, provider availability and supported billing locations. Your workspace shows what is available to you.
Your account
Accounts are for people aged 18 or older. Use an email address you control, keep your sign-in details private and do not share your account. Give accurate billing information and update your billing country in Account settings if it changes; selecting a country does not guarantee that purchases are available there.
Do not try to access another person’s private content. Do not create or coordinate accounts to bypass storage, spending or other service limits.
Content and acceptable use
Only submit content you are authorised to use. Do not create illegal content, exploit children, harass others, impersonate people deceptively or infringe anyone’s rights. We may restrict content or accounts to prevent abuse.
Review generated material before using or publishing it. AI results can be inaccurate, unsuitable or similar to other people’s results. Rights and restrictions depend on your input and the selected model provider; Vaiyah does not guarantee exclusive rights in an output.
Credit and expiry
Vaiyah uses prepaid credit with no subscription. Review the model, settings and price before starting a generation.
Purchased credit expires after one year. A qualifying top-up renews all unexpired purchased credit for another year. Your account shows the expiry date.
Wallets use Australian dollars (AUD) or US dollars (USD). Funded balances keep their currency when your billing country changes. Team generations use the lead’s wallet and currency.
AI brand and vector pricing
AI brand setup, standalone AI logo and SVG generation requests show a maximum price before you confirm, including any selected conservation contribution. We reserve that amount when the request starts.
You pay for verified usage from completed results, up to the maximum price you approved. Unused reserved credit is released. Failed or unverified parts of a brand setup are not charged once their outcome is confirmed.
Earlier requests keep the pricing you accepted, including fixed bundle prices and refunds for failed components. Manual brand editing and device exports are free.
Checkout, currency and tax
For purchases marked Sold through Link, Link is the merchant of record under Stripe Managed Payments. Checkout shows the final payment currency, total, included tax and applicable purchase terms. If Stripe offers a local payment currency, your Vaiyah credit still uses the amount and wallet currency selected in Vaiyah. Stripe/Link supplies payment and tax receipts. Your bank or card issuer may charge conversion or international transaction fees.
Tax collected at top-up is not charged again when you spend that credit. Existing wallets keep their original tax treatment. Where tax applies when credit is used, it is included in the generation price you approve. These Terms do not convert existing balances or change their tax treatment retrospectively.
Billing locations and refunds
Purchases are limited to supported billing locations. If a Link checkout confirms a billing address that prevents us from supplying credit, we do not issue credit and arrange a full refund. Your account shows its status.
Earlier payment arrangements may require support review after a billing-country change before further purchases or use. Approved refunds use the original payment method; your payment provider or bank handles currency conversion.
Optional automatic top-ups
Managed Payments wallets use manual top-ups. Where offered, automatic top-ups are optional and off by default.
Enabling automatic top-ups authorises unscheduled card payments for your chosen amount when confirmed spending leaves your balance below your threshold. Payments stay within your monthly limit, measured by calendar months in Sydney time.
Change or disable automatic top-ups in Account settings. Payments already started may finish; failed payments pause automatic top-ups. The same expiry and refund terms apply.
Optional conservation contributions
Conservation contributions are optional and shown separately within the generation price you approve. Vaiyah pools them to buy tree planting through Ecologi in Vaiyah’s name. They do not create an Ecologi account or wallet for you.
Sponsored free generations have no conservation charge. Pricing explains the amount and calculation.
Free generation promotion
Eligible accounts receive 20 free images per person each day, shared across Nano Banana 2, Nano Banana 2.1, Nano Banana Pro, Nano Banana 2 Lite and all personal and team workspaces. The allowance resets at midnight Sydney time. Nano Banana 2, 2.1 and Pro include 1K, 2K and 4K; Lite includes 1K.
Eligible accounts also receive one free Veo 3.1 Fast video per person each day, shared across personal and team workspaces but separate from the image allowance. It includes portrait or landscape, 720p at 4, 6 or 8 seconds, or 1080p and 4K at 8 seconds, with or without generated audio.
The promotion runs from 5 October until 11:59:59 pm on 19 December 2026, Sydney time, or until promotional credit runs out. Availability and daily allowances may change, and the offer may be paused. Your workspace shows the current offer and remaining allowance.
Free generations use no Vaiyah credit and carry no conservation charge. Once the allowance is used or the offer is unavailable, paid generations require you to accept the displayed price before starting.
Team workspaces
Team members use individual accounts and spend the lead’s balance in the team workspace. As lead, you authorise their accepted generation charges and your selected conservation contributions. Team spending can trigger your automatic top-ups where enabled. Members cannot manage your payments. You can set member limits, pause spending or remove access; already accepted work may still finish and settle.
The lead can see all team work and usage. Members choose which team assets to share with colleagues; personal work is not automatically shared. Share only content you are authorised to share. Shared access does not determine ownership between you, your employer and other members.
The lead’s first completed funds purchase increases the shared storage allowance from 500 MB to 10 GB, covering all team files and the lead’s personal files. Sponsored members each have a 5 GB limit across personal and team files, subject to available shared space. An unpaid member’s personal-file limit is 500 MB; their own purchase unlocks 5 GB. Invitations and memberships do not add capacity.
When a member leaves, retained team work stays in the same storage pool under the lead’s responsibility. It can be assigned to another active member without increasing capacity. Pending work reserves space. Fully refunded or disputed qualifying purchases can reduce allowances; existing files remain accessible, but new storage is blocked above the limit. Leadership transfers require sufficient space under the incoming lead’s allowance.
A new lead must accept the transfer. New team requests then use their balance, currency and conservation preference; existing credit, obligations and charges do not transfer. Leave teams or transfer leadership before closing your personal account. Contact support@vaiyah.com for help closing a team or handling retained personal information.
Availability and your work
Keep copies of important results and the original files for device-based video sequences. Features may change. We do not guarantee uninterrupted availability or a particular generated result.
Nothing in these Terms limits rights or remedies that cannot be excluded under applicable consumer law.
Contact and updates
Vaiyah is operated by Gavin Barnett, an Australian sole trader, ABN 39 959 127 632. Email support@vaiyah.com for questions, support, content reports or account issues.
We will publish updated Terms here and notify account holders of material changes affecting their use of Vaiyah.