Refunds & delivery
Digital delivery, failed generations and refund requests.
Digital delivery
Generated results appear in your workspace after processing and storage finish, with downloads available in Assets. Timing depends on the model and provider; completion times are not guaranteed.
Video Studio device exports save to your device. Keep your original files available while editing and exporting.
Failed or interrupted work
Failed generations release reserved funds once the outcome is confirmed. Closing a tab may not cancel work already sent to a provider. Check Jobs before submitting again.
For brand setups priced by usage, completed parts may still be charged. Failed or unverified parts are not charged once their outcome is confirmed, and unused reserved credit is released. Earlier fixed-price requests keep the pricing and component refunds you accepted.
For an incorrect payment, balance or charge, email support@vaiyah.com with the date and receipt or job reference. Do not send passwords or full card details.
Request a refund
For purchases marked Sold through Link, request a refund through Link. Link handles transaction support and payment, tax and refund receipts. Contact support@vaiyah.com for help with Vaiyah credit, generations or your account.
To request a refund from Vaiyah, email support@vaiyah.com from your account email with the problem and payment or job reference. We review each request, including failed service, duplicate charges and remaining credit at account closure. Approved refunds use the original payment method; your provider or bank handles currency conversion.
Requests to refund unused credit, including when you change your mind, are reviewed case by case. This does not limit your rights to a remedy under consumer law.
If a completed Link purchase confirms a billing address outside our supported locations, we do not issue spendable credit and arrange a full refund. Your account shows whether it is pending, complete or needs review. Earlier payment arrangements may require support review after a billing-country change before further purchases or use.
Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law, including Australian Consumer Law.
Stop purchases or close your account
Vaiyah has no subscription. Managed Payments wallets use manual top-ups. Where automatic top-ups are offered, they are optional and off by default. Disable them in Account settings to stop future purchases; payments already started may finish. The same refund process applies.
Stop using Vaiyah at any time. Request account closure in Account settings or through support. We resolve running jobs, remaining credit and required record retention as part of closure.