Help with your workspace

Verify your email before signing in. If the link expires, choose Need a verification link? on the sign-in page. Use Forgot password? to request a reset; completing it signs out your other sessions.

A paid generation reserves the displayed price while it runs. Successful results are charged; failed requests release the reservation once confirmed. An unclear provider response can take longer to resolve. Include the job or receipt reference when asking for help.

Managed Payments wallets use manual top-ups. Where automatic top-ups are offered, they are optional and off by default. After your first funds purchase, save a card and choose an amount, balance threshold and monthly limit in Account settings. Disable them there to stop future purchases. Payments already started may finish; failed payments pause automatic top-ups.

Follow progress on the generation page. If disconnected, reopen Vaiyah in the same browser to check the request. Look in Assets for results before submitting again. You can cancel queued requests; once generation starts, reserved funds stay held until the outcome is confirmed.

In Image Studio, choose Free image tools and open a saved image or a PNG, JPEG or WebP from your device. Adjust exposure, curves, colour, sharpening, vignette and grain without spending credit. Images can be up to 32 megapixels and 16,384 pixels per side.

Use Fit for the whole image or 100% for detail. Zoom with the buttons or mouse wheel and drag to pan. Drag curve points to adjust brightness; use Geometry to straighten lines and correct perspective. Crop trims edges without generating content and includes presets, rotation and flipping.

Review with Show original, Undo, Redo or Reset all. Save presets to reuse colour and effects; crop and geometry are specific to each image. Download a full-resolution PNG or JPEG, or Save to Assets as a separate image. JPEG fills transparent areas with white. Save or download before leaving.

To replace part of an image, paint over it and describe the change. Crop & expand adds space for your chosen aspect ratio while keeping the original image area; a prompt is optional. Expanded images can be up to 4096 pixels per side and 16 megapixels in total. Resize larger originals first.

Video Studio saves your timeline. Device imports stay on your computer unless you choose Upload to Vaiyah. Supported browsers remember file references on the same browser and device; Vaiyah cannot search your computer by file path.

For disconnected originals, choose Reconnect access or Locate file in Media. Your clip positions and edits remain. You may need to locate files again after refreshing or leaving, depending on browser support. Chrome and Edge can remember file access when supported. Signing out clears references; changing browser, device or website address also requires relinking.

Choose Export in Video Studio to render a supported sequence on your device without generation credits. Keep the page open and original files available until it finishes. The export dialog shows browser or media limitations and any errors.

Edits save in this browser automatically. Save changes copies your working brand to your signed-in account or selected team so you can reopen it on another device. Use this version in studios approves that saved version for Image and Video Studio; existing sequences and image edits keep their chosen version until you explicitly update them.

AI setup history in the brand library keeps submitted generations reachable across devices. Open a result to review it without generating or paying again. Unsubmitted questionnaire answers and unsynced manual edits remain device-only; export an editable brand file as a backup before clearing browser storage.

Manual editing and exports are free. Build with AI, AI logos and SVG generation show a maximum price before you confirm. That amount is reserved while the request runs. You pay for verified usage from completed results, up to that maximum; unused credit is released. Failed or unverified parts of a brand setup are not charged. Earlier requests keep the pricing you accepted when starting them.

You can close the setup window while work continues. Reopen it from AI setup history in the same account and workspace. The status shows whether it is queued, writing, drawing the logo, creating imagery or finishing. Review the guide before using it; AI concepts may need changes and are not checked for trademark availability.

SVG artwork can contain editable paths; a PNG or JPEG is an image and cannot expose individual vector points. You can place an image unchanged or request paid vectorization. Imported fonts must be licensed for your use; supported font files can be up to 2 MB each, with up to eight fonts per brand and a shared document-size limit.

PDF editing runs locally in your browser. Select text or supported graphics to change them, then export a new PDF. Scans contain pixels rather than editable text; unsupported PDF artwork may remain an image. The importer reports page, file-size and object limits before opening the document. Keep the original file as a backup.

Create a team in Account settings and invite colleagues by email. They sign in with that address and accept. Switch between Personal and a team using Workspace in the account menu.

Only the lead adds funds, manages automatic top-ups and chooses conservation contributions. Members spend the lead’s balance in the team workspace; personal credit is never used as a fallback. Leads can pause spending or set monthly limits, including pending generations.

Active, Favourites and Archived show your own work; Team shows shared work. Choose Selected assets, Favourites or All my team assets in team settings. Leads see all team work. Members cannot overwrite or delete someone else’s originals.

A paid lead shares 10 GB across all team files and their personal files. Sponsored members each have a 5 GB limit across personal and team files, subject to shared space. Unpaid members have 500 MB for personal files; their own purchase unlocks 5 GB. Invitations and memberships do not add storage. Retained team work stays in the same pool when someone leaves; the lead can assign it to a member with available space.

Leave a team in Account settings. Personal files retain their 500 MB or paid 5 GB limit. If an allowance falls, existing files remain available but new storage is blocked until there is space. Leads must transfer leadership before leaving. The new lead accepts new spending responsibility; earlier charges and balances do not transfer.

Archive hides an asset from the main library; Restore brings it back. Deleted files stay in Recently deleted for 30 days. Restore them there or contact support before that period ends; they are then scheduled for permanent deletion.

Download account records or request closure in Account settings. We review remaining credit and active jobs before closing an account. The Privacy Policy explains deletion timing and records we must keep.

Choose Report a problem in your account menu, or email support@vaiyah.com. Describe what happened and include a job, sequence or receipt reference. The form lets you review attached technical details; prompts and media are not added automatically. Do not send passwords, verification links or card details.